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Patient Communication

Making a Telephone Call
Each patient at the hospital's Main Campus has a bedside telephone. Your family and friends can call you directly. The telephone number assigned to your room will be given to you. Incoming calls received after 10 pm will be directed to the nurses' station.
  • Local calls are free of charge and can be made from your room by dialing 9 + the number.
  • Long distance calls can be made by using a calling card or by calling collect. For long distance or collect calls, dial 9 + 0 for operator assistance.
Public telephones are available for patients at the Inpatient Behavioral Health Unit at The Medical Center’s West Campus.

Cellular Phones
We understand that cellular phones and walkie-talkies are important ways to stay in touch with family and friends. However, for the safety and comfort of our patients:
  • Cellular phone and walkie-talkie use is not permitted in some patient care areas.
  • Cellular phones or walkie-talkies may not be used or carried with the power turned on near electronic medical devices being used in patient care.
  • Turn power off within three feet of electronic medical equipment.
  • The use of cellular phones and walkie-talkies by patients and visitors is not permitted at the bedside in the Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU), Emergency Department (ED), or Post-Anesthesia Care Unit (PACU).
  • We encourage a quiet environment to make our patients comfortable. Please be considerate of our patients by speaking quietly when talking on the phone, in hallways, or outside patient rooms. There are lounge areas for visitors on each patient floor and in the main lobby.
Each patient at the Main Campus has a bedside color television with cable channels available free of charge.

Please be considerate of other patients by playing your television softly and by turning off your set at bedtime. If you would like TV earphones, please ask your nurse.

Patient Education Channel 56 is the hospital’s patient education channel that features our providers and health education topics. The list of programs is attached to the television in your room.
Relaxation Channel 57 is the hospital’s relaxation channel that features beautiful music, scenery, inspirational messages, and humor, and offers techniques to help you reduce stress.

Televisions are available in the common areas for patients at the Inpatient Behavioral Health Unit at The Medical Center’s West Campus.

Wireless Internet Access
We offer free Internet access through our wireless network as a complimentary service to our patients, visitors and guests. Wireless access is available throughout the facility. Permission to use the service with your personal laptop computer or wireless device is subject to the restrictions set forth below.

By using our wireless connection, you agree to the following terms of use:
  • You are accessing the Internet at your own risk. We do not provide technical support. We recommend that subscribers use personal antivirus, firewall and virtual private network (VPN) software on their devices if security is a concern on the public open network. We are not responsible for any hardware or software issues that may arise before, during or after use of the wireless network.
  • We use content filtering tools to help users avoid inadvertently accessing web sites containing content that is inconsistent with our purpose for providing Internet access.
  • Using this connection to either view or send offensive or otherwise inappropriate messages and/or images is prohibited.
This service is separate from any network used to transmit patient data. Southern New Hampshire Medical Center does not collect personally identifiable information from your use of the wireless network, but does record device address, time and date of connection for usage reporting.
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